Delivering a HIGHER LEVEL of

technical SUPPORT and RELIABILITY

Delivering a HIGHER LEVEL of

technical SUPPORT and RELIABILITY

Delivering a HIGHER LEVEL of

technical SUPPORT and RELIABILITY

Delivering a HIGHER LEVEL of

technical SUPPORT and RELIABILITY

Eveready Services Platform® (ESP)

ESP is a web application developed by Tier3 Technologies that allows users “real-time” visibility into the functionality of Riverbed and non-Riverbed devices.  The application represents a unique focus on combining “Big Data” analytics with a Service Automation Architecture, capturing, storing, analyzing and presenting actionable information to Users. This approach allows Users to accomplish a variety goals; shorter time to problem resolution, sustained and significant ROI for their Riverbed investment and excellent end-user experience.

The Proactive diagnostics and Alerts in ESP guarantee an optimized network operation and includes valuable insights with graphs and reports on the overall optimization, data reductions and optimization comparisons for devices and groups.  ESP retrieves data from each device and auto-refreshes every 5 minutes, assessing the efficiency of data flows between the devices and quickly identifies disruptions that may occur via alert generations to the user.

 Tier3 Technologies’ ESP:

Addresses The Lack of Visibility and Offers In-depth Analysis into the Health of a Network

  • ESP Agent communicates with devices on 5-minute intervals to ensure that issues are identified, reported and acted upon in real time
  • SteelHeads/SteelFusions/VM’s are proactively monitored for fault conditions
  • Elimination of ‘false positives’ resulting in wasted time for network engineers
  • Ability to continuously assess the connectivity of Non-Riverbed Devices to the overall network and any impact on Riverbed devices and applications
  • ESP allows for Reports to be generated at frequencies needed by the Client

Allow Your Company to Achieve Peace of Mind

  • Proactive Diagnostics with 50+ Alerts and growing
  • Easy to set up and manage with multi-tenancy functionality
  • Established User Permission Levels to ensure only persons with authorized access can add, edit or remove sites and/or devices, etc. within the ESP application.

Tier3’s ESP has a rich feature set which includes the following:

  • ESP GeoView – Interactive map
    • Highlights actual site locations and current status of each devices monitored
    • Drill down quickly by hovering over each location
    • Can be displayed on large monitors for your entire engineering team
  • Device ToolBox
    • Reporting and Graphs
    • Schematics and images
    • Command Utilities, run CLI commands directly from your browser, one click to Ping, Test or restart
    • Alert History with detailed descriptions and actions taken
    • User notes and audit

We will provide you with the tools that are necessary to utilize all that ESP has to offer including:

  • A Welcome Kit
  • Training Videos
  • User Manuals
  • Deployment instructions
Take Your IT Environment to New Heights with Tier3’s Eveready Services Platform!